Integrated Facilities Management

Project Overview
A renowned global financial services firm contracted Mada Solutions to manage a prestigious commercial tower in Riyadh’s financial district, housing multinational corporations, financial institutions, and high-profile tenants. Given the commercial tower’s importance and its high-profile clientele, the client required a seamless IFM solution that would ensure optimal functionality, cleanliness, and high standards of service. This project entailed hard and soft facilities management services alongside a hospitality-focused approach to enhance the professional environment and client experience.

Objective
To provide a fully integrated facilities management solution that maintained the tower’s infrastructure, ensured a clean and professional work environment, and offered hospitality services to enhance tenant and visitor experiences. The project aimed to support the client’s vision of a high-end, smoothly-operating commercial space that reflected the sophistication and reliability of its occupants.

Project Scope

1. Hard FM Services: Mada Solutions deployed skilled technicians and state-of-the-art systems to ensure the uninterrupted operation of critical infrastructure:

   • Building Systems Maintenance: Regular preventive maintenance and responsive repair services for HVAC, electrical, plumbing, and lighting systems to ensure maximum efficiency and safety.
   • Fire and Safety Systems: Continuous testing and maintenance of fire alarms, sprinklers, and emergency exits, with biannual fire drills and compliance audits.
   • Elevator and Access Systems: Management of the building’s elevators and access control systems, including biometric access for secure areas and remote monitoring to ensure high operational uptime.

2. Soft FM Services: Mada Solutions provided comprehensive soft services to maintain cleanliness, safety, and a professional atmosphere throughout the tower:

   • Janitorial and Housekeeping Services: Daily cleaning and sanitization of common areas, office spaces, and restrooms, with additional disinfection protocols in high-traffic areas.
   • Landscaping and Green Spaces: Maintenance of lobby and exterior green spaces, including seasonal décor for a welcoming environment.
   • Waste Management and Recycling: Efficient waste collection and environmentally-conscious recycling programs to meet the tower’s sustainability goals.

3. Hospitality Services: Recognizing the tower’s high-profile tenants and visitors, Mada integrated hospitality services to elevate the workplace experience:

   • Front Desk and Concierge Services: Professional concierge staff provided services including visitor registration, coordination of deliveries, and reservation assistance for nearby restaurants and events.
   • Business Lounge and Meeting Room Management: Coordination of high-end meeting rooms and lounge areas, including on-demand audiovisual equipment, refreshments, and catering services for tenant meetings and events.
   • Tenant Engagement Initiatives: Mada facilitated networking events, tenant appreciation days, and seasonal events to build community and enhance tenant satisfaction.

Outcome
The integrated FM solution provided by Mada Solutions was instrumental in maintaining the commercial tower’s reputation for excellence. Feedback from tenants indicated a high level of satisfaction with the tower’s cleanliness, responsiveness of maintenance services, and the professional demeanor of Mada’s staff. This directly contributed to increased lease renewals and a waiting list of companies seeking office space within the tower.

Impact
Mada’s work on this project showcased the firm’s ability to deliver exceptional integrated facilities management in a dynamic, high-demand environment. By combining technical expertise with a client-centered approach, Mada helped set a new standard for commercial property management in Saudi Arabia. Additionally, the project supported Vision 2030’s goals by elevating the quality of commercial facilities in the Kingdom, making Saudi Arabia a more attractive destination for international business.